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# Why does delegation fail after I reset a user password?

Google Workspace blocks delegation when the "Change password at next sign-in" flag is enabled. This security feature prevents any account access—including Patronum's delegation management—until the user completes their password change.

||| Delegation will not work while the password change flag is active. The user must log in and complete the password reset before delegation features become available.

## How to fix it
Choose one of these options:
**Option 1: Uncheck the flag during password reset**
1. In Google Admin Console, go to the user's account
2. Click **Reset password**
3. Uncheck **Ask for a password change at the next sign-in**
4. Save the new password
**Option 2: Have the user complete the password change**
1. User signs in to their Google account
2. User completes the forced password change
3. Delegation access resumes automatically

|| After the flag is cleared or the user logs in, Patronum can manage delegation immediately. No additional configuration needed.

## Related articles
* [Managing Delegate Access](https://help.patronum.io/en/article/managing-delegate-access-jy4bju/)
* [Custom Permissions and Role Management](https://help.patronum.io/en/article/custom-permissions-and-role-management-1vq9yns/)