Articles on: Google Contacts

Directory Contacts not synchronizing.

For Patronum to synchronize your Google Directory contacts to users Google Contacts you need to make sure that your External Directory sharing are not disabled. This setting will prevent the Directory Sync from working correctly. The Google API requires the External Directory Sharing to be set to Domain and public data.

From the Google Admin Console access Directory settings from the console menu.

Google Admin Console - Directory Settings

Expand the Sharing settings section.

Directory settings / Sharing settings

Within the Sharing setting section expand the External Directory sharing section, and make sure Domain and public data is selected.

External Directory sharing

Once changed it takes Google about 24 hours to propagate the changes. (learn more)

Updated on: 07/08/2023

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