• Getting "unauthorized_client: Client is unauthorized to retrieve access token" error

  If you are getting one of the following error messages:- unauthorized_client: Client is unauthorized to retrieve access tokens using this method, or client not authorized for any of the scopes Not Authorized to access this resource/api This is likely that Patronum does not have the correct access to a specific user or resource via the Google Admin Console setup. For the Google API's to correctly work Patronum needs access to all users within your Google Workspace environment. Access isFeatured

• Custom Permissions and Role Management

  Patronum provides your business with a set of extremely flexible custom permissions and role-based management capabilities. So instead of granting a user complete super-user access to your Google Workspace via the Google admin console, you can assign lesser roles via Patronum that limits which tasks your users can perform. For example, allow member of your marketing team to manage only email signatures for a specific set of users based on their Organisational Unit or provide helpdesk staff witSome readers

• What can I do in Patronum?

  Here is a complete list of everything you can do within Patronum. AD HOC ADMINISTRATION User Management Edit Profile Add/Remove Google Groups View and Manage Calendars, manually assign a Calendar from another user. Share Contacts Edit and View Google Contacts View and Manage Google Drive files, including Shared Drive. Change permissions etc. ModSome readers

• How to create administrative roles within Patronum

  Manage administrative roles Within Patronum it is possible to create specific roles for users where you don't necessarily want to give them full super-admin access. Examples of common use cases are email signature manager given to someone who is purely responsible for the updating of company email signatures. Select Roles from the Patronum menu Select thSome readers

• Managing Delegate Access

  Within Patronum you can manage your users delegate access, both who they have delegate access to and who has delegate access to their Gmail inbox. | Remember whatever you can configure for a single user manually, you can configure for multiple users via a Patronum Policy To manage an individuals delegate access:- Navigate to the user you are interested in. Select the SETTINGS tab. ![Viewing Users Delegate Access](https://storage.crisp.cSome readers

• Importing and Updating Users via CSV

  Add or update multiple users from a CSV file Before people within your organization can sign in and use your organization's Google Workspace, they need a user account. If you have many new users, you can add their accounts all at once from a CSV file. You can also update multiple existing accounts from a CSV file. Patronum uses the same file format of the Google Admin Console, so please check the latest Google Documentation on how to [Add or update multiple users from a CSV file](https://supSome readers

• Managing Users Email Forwarding

  Within Patronum you can manage your users Email Forwarding. | Remember whatever you can configure for a single user manually, you can configure for multiple users via a Patronum Policy To manage an individuals email forwarding:- Navigate to the user you are interested in. Select the SETTINGS tab. AddSome readers

• Configuring Vacation / Out of Office Auto Reply for Users

  Within Patronum you can manage your users vacation / out of office. | Remember whatever you can configure for a single user manually, you can configure for multiple users via a Patronum Policy To manage an individuals vacation / out of office message:- Navigate to the user you are interested in. Select the SETTINGS tab.Few readers

• Create a new user (Google)

  To create a new user for Google Workspace within Patronum:- Navigate to the People Section Select the (+) icon Select a pre-defined User Template. (Optional) Within the Create New User window you will be able to enter all the information necessary to create a Google Workspace user. 5.AdditionaFew readers

• Switch People viewer from Organisation Chart to Card

  Within the People section of Patronum you have two types of views, Chart and Card. You can switch between these views by using the icon in the top right-hand corner. Chart View displays an organisational chart based on the Manager Attribute within your Google Directory. Card View displays the users in a standard card list. ![Card view of users with Patronum](https://storageFew readers

• How to edit Google Workspace user accounts

  You will be able to realise the true benefits of Patronum if your Google Workspace users are fully populated with Department, Job Title and other information available within the Google Directory. This information can then be used to populate email signatures, or be used by our policy section to automatically provision users in to Google Groups etc. There are several ways this information can be added to the Google Directory, you can add details via the [Google Cloud Directory Sync](https://supFew readers

• Getting Started with Patronum

  Welcome to Patronum - The Google Workspace Manager. With Patronum you can manage your Google Workspace users directly. In order to locate the user you want to manage you can browse the Org Chart, as long as you're populating the Google Directory attribute Manager, or switch to the Card View. Alternatively you can perform a search for a specific user using the Patronum search capabilities. If you everFew readers

• How to add custom attributes

  As an administrator, you can store organization-specific information about your users, such as Qualifications or Social Media Links, in addition to the standard information, such as employee ID and title, in a user's profile. To store this additional information, you need to create custom attributes. These attributes can be used within Patronum as part of a policy filter or to [add further information to an email signature](/en/article/how-to-add-user-specific-custom-links-to-email-signatures-cFew readers

• Patronum Dashboard & Insights

  Patronum Dashboard No Google Workspace management suite would be complete without a dashboard full of charts and useful information. If you like a good dashboard you will not be disappointed with the information we’ve crammed into Patronum. The Patronum dashboard has been meticulously designed to offer a comprehensive overview of your Google Workspace environment. With detailed insights into file-sharing activities and data exchanges with external organizations, managing your workspace hasFew readers

• How to manage Google Chat Spaces

  Within Patronum, administrators can view and manage Google Chat Spaces. Within the Spaces section administrator get a view of all Chat Space, and the ability to add and remove space managers and members.Few readers

• Do you have a demo video of Patronum features?

  We have a YouTube channel and a series of videos that you can review in order to get a feel for the product. | Make sure you subscribe in order to keep on top of all the new features we're adding to Patronum. We recommend that you watch the following videos:- A full demo of Patronum (~30 minFew readers

• How to use new User Templates

  A User Template allows administrators to set pre-defined and mandatory fields when creating a new Google Workspace user within Patronum. Navigate through to the Settings section within Patronum. Select the ADD USER TEMPLATE button to create a new user template. Give the template a name and description Within the template you can deFew readers

• Why is the organization chart not displaying all my users?

  The organization chart displays users based on the Manager attribute in Google Directory. If users are missing, the most common causes are sync delays or incomplete manager assignments. Wait for automatic sync Patronum syncs with Google Directory every hour. After updating manager assignments in Google Admin Console, wait an hour for changes to appear in the organization chart. Patronum does not have a manual force sync option. The system automatically updates every hour. Verify managFew readers

• How do I give someone access to Patronum

  Granting Patronum access requires two steps: enabling the app in Google Admin Console and assigning a role within Patronum. Both are required—Google Workspace permissions alone won't grant access to Patronum features. || Before you begin: You need Google Workspace Super Admin access to complete both steps. Step 1: Enable Patronum in Google Admin Console Patronum must be enabled for all users at your organization's root level due to Google API requirements. Go to Google Admin Console >Few readers

• How do I grant access to someone to use Patronum?

  All Google Workspace Super Admins automatically have full access to Patronum—no additional setup required. If you need to grant access to colleagues who aren't super admins, you can create custom roles within Patronum with specific permissions. Granting access to super admins Any user with Google Workspace Super Admin privileges can access Patronum immediately. Simply ensure they're designated as a Super Admin in your Google Admin Console. || Role changes in Google Workspace can take up tFew readers

• Why is the People list not in alphabetical order?

  The Card view in the People section displays users in the order they were retrieved from Google's API. This order is determined by Google and cannot be changed or sorted alphabetically in Patronum. Patronum does this for speed benefits as filtering and sorting for the default view would take time. || The Card view order reflects how Patronum received accounts from Google, not alphabetical sorting. How to find users quickly Use the search bar at the top of the People section to locate speciFew readers

• Why does delegation fail after I reset a user password?

  Google Workspace blocks delegation when the "Change password at next sign-in" flag is enabled. This security feature prevents any account access—including Patronum's delegation management—until the user completes their password change. ||| Delegation will not work while the password change flag is active. The user must log in and complete the password reset before delegation features become available. How to fix it Choose one of these options: **Option 1: Uncheck the flag during password reFew readers